How to Make a Complaint

You can contact us at: arcarpentryenquiries@gmail.com

Please include:

• Your name

• Project address

• A description of the issue

• Photos (if relevant)

How We Handle Complaints

We aim to:

• Acknowledge complaints within 3 working days

• Provide a full response within 7–14 working days depending on complexity

We may arrange:

• A site visit

• A repair

• A replacement

• A partial refund

• Or another reasonable solution

Escalation

If you are not satisfied with our response, we can escalate it internally to ensure a fair final review.

Continuous Improvement

We use feedback and complaints to improve our service, processes, and client communication.